Frequently Asked Questions - Menon for Furniture

Is delivery free?

Within Cairo and Giza: Delivery is completely free, with professional installation for each piece.

For other governorates: The delivery cost is calculated based on the transportation plan for each area.

What is the delivery duration for furniture?

The delivery duration starts from the day of your order until the day of the delivery attempt, depending on the nature of the product and the required installation service.

Official working days: Saturday to Thursday, excluding public holidays.

Can I pay on delivery?

Yes, cash on delivery is available for products under 20,000 pounds.

Products above that require prepayment through the available methods on the website.

What is the return and exchange policy?

You can return or exchange the product if it is in its original condition and unused.

After inspection and approval, the amount is refunded using the same payment method or by arranging delivery of the alternative product.

What is the refund duration?

Cash payment: 2 business days from the issuance of the inspection report.

Payment by Visa or bank transfer: 14 business days from the issuance of the inspection report.

Is my data safe on the website?

Yes, our privacy policy explains how your data is collected, used, and protected, along with your right to modify or delete your data at any time.

Can I disable location services like location tracking?

Yes, you can disable location services from your device settings, but this may affect some features like nearby recommendations or showing the nearest branches.

How can I contact you if I have inquiries?

You can contact the support team via email, phone, or live customer service on the website, and we will respond to you as soon as possible.